Common Questions

Two ways: send a free enquiry through our Get a Quote page — no account needed — or create a free customer account and submit a repair request in the portal with photos or drawings attached. Tell us the machine, the part, and what went wrong, and we will take it from there.

No. The enquiry form on the Get a Quote page works without any account — just your name, phone number, and a description of the job. An account is needed only if you want to submit formal repair or manufacturing requests and track them in the customer portal.

Every job is inspected first. After inspection we share an estimated price in ₹ before any work proceeds — no surprises. For manufacturing, the estimate is based on your drawing, material, and quantity.

Yes. Mark the job as urgent or machine-stopped when you submit it — through the portal, or mention it clearly in your enquiry — and we will prioritise it. Machine-stopped jobs jump the queue because we know every idle hour costs you money.

Photos of the damaged part, technical drawings, and PDF documents. Clear photos from a couple of angles, plus any drawing or measurement you have, help us inspect and quote faster.

Customers with a portal account can see live status, our notes, and the estimated price on their dashboard. Anyone with a job reference ID can also check the current status on the Track Your Job page — no login needed.

Yes. We bill with GST invoices for our business customers. Your company GST number is captured on your portal account so invoices carry the correct details.

Submit your enquiry or request first, then contact us and we will guide you — most customers courier the part to our workshop or drop it in person, whichever suits them. We will confirm the details with you before you send anything.